The Face Reality Barrier Balance Creamy Cleanser is a cream-based, non-foaming facial cleanser designed to hydrate, soothe, and protect the skin barrier while gently cleansing. It removes dirt, oil, and daily makeup using an amino acid-based cleansing agent, leaving skin clean, calm, and hydrated. This barrier-supportive, non-stripping cleanser is ideal for acne-prone, eczema-prone, sensitive, and compromised skin.

This cleanser is ideal for acne-prone skin experiencing dryness or irritation, compromised or weakened skin barriers, sensitive or reactive skin, and clients experiencing irritation from Acne Med or benzoyl peroxide It’s perfect for skin that needs comfort, hydration, and barrier repair while maintaining an acne-safe routine.

Massage the cleanser onto damp skin using gentle circular motions. Rinse thoroughly with lukewarm water or remove with a clean, damp cloth. 

Use morning and evening. Follow with toner, serum, and moisturizer. Apply SPF during the day. 

For additional guidance, refer to our cleansing education guide.

Yes. This acne-safe cleanser is formulated to cleanse without clogging pores. It supports acne-prone skin while helping reduce dryness, irritation, and barrier disruption.

Yes. This cleanser is specifically formulated to support and strengthen the skin barrier with moisturizing amino acid-based cleansing agents and antimicrobial properties. It helps maintain hydration and comfort while cleansing.

Yes. This cleanser is especially beneficial for clients using Acne Med or benzoyl peroxide, as it helps offset dryness, irritation, and barrier disruption commonly associated with acne treatments.

Yes. This cleanser is designed for sensitive, reactive, rosacea-prone, and eczema-prone skin, with calming and barrier-strengthening ingredients to help reduce irritation and inflammation.

This gentle, hydrating cleanser is safe to use post-treatment, as long as it is approved by your provider. Always follow your provider’s post-treatment care instructions.

Yes. This cleanser is gentle enough to remove daily makeup—including eye makeup—without stripping your skin, making it suitable as a standalone cleanse or as part of a double-cleansing routine. 

Avoid direct contact with the eyes and rinse thoroughly if contact occurs.

Yes. Its gentle, hydrating formulation makes it suitable for teens, especially those experiencing dryness or irritation from acne treatments.

Unlike many creamy cleansers that simply avoid irritation, this formula is designed to actively support barrier repair and microbiome health while remaining acne safe. It balances effective cleansing with hydration and calming support for compromised skin.

With twice-daily use, most clients can expect one bottle to last approximately 6-8weeks, depending on the usage amount.

If dryness or irritation persists, ensure you are using lukewarm water, gentle pressure, and following with a barrier-supportive moisturizer. An AOS consultation can help determine whether additional barrier support or routine adjustments are needed.

This cleanser is designed for twice-daily use. In a clinical study, clients who used the cleanser morning and night for two weeks reported improved skin hydration and better overall routine performance.

Yes. Here are our double cleanse recommendations based on skin type. 

• Oily skin types may prefer using this cleanser as a first cleanse, followed by Face Reality Ultra Gentle Gel Cleanser. 
• Dry skin types may prefer using Ultra Gentle Gel Cleanser first, followed by Barrier Balance Creamy Cleanser as the second cleanse to allow hydrating ingredients to absorb more effectively.